Terms & Conditions
Some of our products are handmade, vintage and some fabrics are hand printed. Please keep in mind that colors, designs, embroidery and artisanal craftmanship are subject to irregularities and may vary from the ones shown in the pictures.
By using our online store you acknowledge and agree to these terms and conditions.
All prices are shown in US $.
We accept payments only by Paypal.
All Credit Cards are accepted via Paypal (you don’t need a Paypal account). Just click the option ‘Paypal’ and then find the option ‘pay by credit card’.
Please be aware that we do not handle the credit card payments ourselves. Credit Card payments are all processed by PayPal, card numbers are encrypted and not revealed to us.
Free shipping comprises the service of the Royal Thai Post office which provides a tracking number which will be sent to your for your own track.
We ship within 2-4 working days from payment approval. Non-working days are Saturdays, Sundays and Thai public holidays. Your package will be carefully done to ensure a safe delivery.
If the item has not arrived in 21 days we will file a claim with the Post Office on your behalf. And if the item gets lost in the mail we will replace it immediately for you.
If you have a special requirement for shipping via other courier such as Fedex, Ups or DHL please contact us directly.
Customers are responsible for all import taxes, custom and duty fees in the receiving country.
SIZES AND MEASUREMENTS
Be kind to check the measurements of the garment or accessories you are buying. Please measure yourself before and be sure the product will fit before adding it to the shopping cart.
RETURNS AND REFUNDS
If you are not fully satisfied with your purchase, we offer you the possibility of returning it within seven (7) calendar days from the date you received it. To be eligible for a return your item must be unused, in the original packaging with all tags and labels intact. Your item needs to have the invoice or proof of purchase. Items can be returned either for an exchange or for a full refund.
Refunds will be paid back to the buyer via Paypal once the item has been received and inspected by us. After inspection we will notify the status of your refund. Please make sure you ship back to the exact address:
165/10 Rungaroon 5, soi 1, Hang Dong 50230, Chiang Mai, Thailand.
If your return is due to our mistake, we will bear all costs. Otherwise return costs are customers responsibility (such as damaged or used items).
Items on clearance are not eligible for refunds.
If you have any questions on how to return your item, contact us before mailing it back!
Our images and pictures shall not be used without prior written consent. If posting them in your social media, website or blog, credit must be given to AKITAI and linked back to our own Instagram, Facebook or website.
All of the previous information are the terms and conditions of AKITAI. This information may be amended or modified at anytime without any prior notice to customers or individuals.
If you are happy with your purchase we encourage you to leave a review.
THANK YOU AND SHOP WITH JOY!