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Our Policies

Firstly, you can easily reach us at support@akitai.com. We value our customers’ feedback and take each concern seriously. Rest assured, we will personally attend to your inquiries and strive to respond within 24 hours!

Guarantee Policy

At Akitai, we stand behind the quality and performance of our products. We are committed to ensuring your satisfaction and providing you with a positive experience. Therefore, we have implemented the following guarantee policy:

1. Product/Service Guarantee: We guarantee that our products/services will meet your expectations in terms of quality, functionality, and performance. If you encounter any issues or are not fully satisfied with your purchase, please contact our customer support team within 30 days of receiving the product. We will work diligently to resolve the issue or provide a suitable solution, which may include repair, replacement, or refund, based on the specific circumstances.

2. Satisfaction Guarantee: We want you to be completely satisfied with your experience with Akitai. If you are not satisfied with our products/services for any reason, please inform us within 30 days of your purchase. We will make every effort to address your concerns and find a mutually beneficial resolution. This may involve product adjustments, exchanges, or refunds, depending on the situation.

3. Timely Support Guarantee: We value your time and understand the importance of prompt assistance. When you reach out to our customer support team with any inquiries, concerns, or issues, we guarantee a response within 24 hours/days. Our dedicated support staff will strive to provide you with helpful and timely assistance throughout your customer journey.

4. Warranty: Certain products/services may come with a warranty period, which will be clearly specified at the time of purchase. Our warranty covers manufacturing defects and malfunctions that occur under normal use. If you encounter any such issues within the specified warranty period, please contact us immediately, and we will arrange for replacement, or an appropriate solution as per the warranty terms and conditions.

Please note:

• The guarantee policy applies to products purchased directly from Akitai or our authorized resellers.
• The guarantee does not cover damage caused by misuse, unauthorized modifications, or accidents.
• Proof of purchase may be required to validate claims under the guarantee policy.
• The resolution provided under this policy is at the sole discretion of Akitai.

We are committed to providing you with exceptional products and services, and our guarantee policy reflects our dedication to your satisfaction. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team at support@akitai.com.

Shipping Policy

At Akitai, we strive to provide a seamless and efficient shipping experience for our customers. Our shipping policy is designed to ensure prompt and reliable delivery of your orders. Please review the following details regarding our shipping procedures:

1. Order Processing Time: Once your order is placed and payment is successfully processed, we will begin processing it within 2-3 business days. Our team will carefully pack and prepare your items for shipment during this processing period. Please note that order processing time may vary depending on product availability and order volume.

2. Shipping Methods and Carriers: We work with reputable shipping carriers to deliver your orders safely and in a timely manner. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.

3. Shipping Destinations: We currently offer shipping for both domestic and international orders. If your desired shipping destination is not available during checkout, kindly contact our customer support team for assistance.

4. Shipping Costs: Shipping costs are calculated based on factors such as the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process, allowing you to review them before finalizing your order. Please note that any additional taxes, customs duties, or import fees imposed by the destination country are the responsibility of the recipient.

4. Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. During the checkout process, you will be provided with an estimated delivery time frame based on the carrier’s information. However, please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may occasionally impact the delivery schedule.

5. Order Tracking: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the carrier’s tracking portal to monitor the progress of your shipment.

6. Order Status Updates: We will keep you informed about the status of your order via email. You will receive notifications regarding order confirmation, shipment tracking, and any significant updates or delays that may occur during the shipping process.

7. Undeliverable Packages: In the event that a package is undeliverable due to an incorrect address provided by the customer or other issues beyond our control, the package may be returned to us. In such cases, we will contact you to arrange for reshipment or provide a refund, excluding any shipping charges incurred.

Please note:

• The shipping policy applies to orders placed directly on the Akitai website or through authorized sales channels.
• We are not responsible for delays or delivery failures caused by circumstances beyond our control, such as natural disasters, customs clearance processes, or postal strikes.
• Akitai reserves the right to modify or update the shipping policy at any time without prior notice. However, any changes will not affect orders already placed.

If you have any further questions or need assistance regarding our shipping policy, please don’t hesitate to contact our customer support team at support@akitai.com. We are here to help ensure your shipping experience with us is smooth and satisfactory.